Resume

Professional Experience

April 2023 - January 2024

LEARNING & SUPPORT SPECIALIST

In my role as a Learning & Support Specialist for a global IT Transformation Project, I facilitated technology adoption by creating IT Migration Guides and support materials for platforms such as Workday HCM and Microsoft 365. I also developed and led Learning & Development programs, including international training sessions, to align with organizational objectives and enhance user competencies, while implementing evaluations to continuously improve learning strategies and performance.

May 2021 - March 023

INSTRUCTIONAL DESIGN CONSULTANT & E-LEARNING SPECIALIST

As an Instructional Design Consultant, I led the development of a Certificate IV in Life Insurance and a Customer Service Training Program to bolster industry competencies and communication skills. My role involved creating digital and instructor-led materials, setting learning objectives, and ensuring compliance. I collaborated with experts to align content with goals, designed assessment tools, and refined educational strategies through feedback, contributing to the delivery of high-quality educational programs.

As an eLearning Design Specialist, I created and implemented comprehensive digital training programs using Articulate 360 tools, focusing on interactive modules and multimedia to boost engagement. My collaboration with Subject Matter Experts ensured the content's alignment with life insurance industry standards, and I managed the deployment and updates of these materials via Workday LMS. Additionally, I oversaw essential e-learning platforms and project management tools to maintain efficient workflow and support learner success.

April 2016 - April 2021

E-LEARNING DESIGN SPECIALIST

As an eLearning Specialist, I led the creation of dynamic e-learning content for financial professionals, ensuring it aligned with current industry standards. My role encompassed managing the Learning Management System, enhancing learner engagement and performance, and leading the accreditation of professional development programs. Additionally, I innovated our webinar delivery, broadening the accessibility and impact of our educational resources.

Qualifications

Certificate IV in Training and Assessment

Diploma of Training Design and Development

Skills & Expertise

Instructional Design: Proficient in Human-Centered Design (HCD) and adept at applying the ADDIE framework to create effective learning experiences. Demonstrated success in designing curriculum for tertiary, accredited and professional education programs, ensuring alignment with industry standards and enhancing learning outcomes.

Training Needs Analysis: Experienced in conducting comprehensive assessments to identify knowledge and skill gaps, enabling targeted learning interventions that address specific learner needs and improve overall performance.

Learning and Development Strategies: Capable of designing and implementing innovative learning strategies tailored to organizational objectives and promoting employee development. Proven track record of developing strategic learning initiatives that drive performance and growth.
Training and Session Planning: Skilled in developing detailed plans for both face-to-face and virtual training sessions, ensuring effective delivery and engagement. Proficient in designing curriculum for diverse learning environments to accommodate various learning styles and preferences.
Facilitation: Experienced in facilitating interactive training sessions in both face-to-face and virtual environments, fostering active participation and knowledge retention. Demonstrated ability to engage learners and create a collaborative learning environment conducive to skill development.
Project Management: Proficient in leadership, collaboration, and communication, with a strong ability to efficiently manage training projects. Experienced in utilizing project management tools such as Microsoft Planner and Monday.com to streamline workflows, track progress, and ensure project timelines are met.
E-Learning Development: Skilled in crafting dynamic e-learning materials customized for tertiary education and professional advancement. Proficient in leveraging tools such as Articulate Storyline, Rise, Adobe Captivate, Camtasia, and Canva to design interactive and compelling learning experiences that enhance learner engagement and retention.
E-Learning AI Tools: Proficient in utilizing Synthesia AI Studio and HeyGen AI Studio to enhance e-learning development processes and create innovative learning solutions.
Learning Management Systems (LMS): Experienced in administering Moodle, Workday, and Totara LMS platforms, ensuring smooth operation and efficient delivery of training programs. Proficient in managing user access, course administration, and generating detailed analytics to assess learning effectiveness and inform continuous improvement efforts.